Service Request

Platinum One-Call Policy Ensures Expert Service and Immediate Response

Please use the form below.

CUSTOMER INFORMATION
Company Information
Company *
City
Address (Line 1)
Address (Line 2)
State
Zip
Contact Information
First Name *
Last Name *
Phone *
Email
Fax
Service Information
Model Number
Seral Number
Problem/Service Description*
Machine Status
 Up 
Purchase Order Number
Email: service@hfoallendale.com
Fax: (201) 327-3692
Upload Purchase Order
Authorization
First Name
Last Name
Phone
Email
Purchase orders may be submitted with this form, faxed, or emailed to the address above. We will contact you upon completion of the repair to obtain a revised purchase order. If a purchase order is not received within 5 days of contact, the unit will move to stock and weekly stock charges will be added to the final invoice. Website requests are processed Monday-Friday, between 8:00AM and 3:30PM Eastern Time. Requests received after 3:30PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.
 

Service Rates and Hours

Standard Rates & Hours
Standard Work Hours Monday through Friday, 8:00 AM to 5:00 PM
Standard Labor Rate $135/hour (1 hour minimum)
Standard Travel Rate $70.00/hour (1 hour minimum)
Non-Standard Rates & Hours
Saturday, Sunday, & all hours outside Standard Work Hours
Non-Standard Labor Rate $200.00/hour (1 hour minimum)
Non-Standard Travel Rate $105.00/hour (1 hour minimum)
Payment Terms
Payment terms for all HFO service items are net 15 days from order or schedule placement.
BUILD & PRICE HAAS PARTS HAAS RESOURCES